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Archive for the ‘Crisis Management’ Category

Something is stirring among parents in the wake of the three-month-long experience housebound supervising their children’s schooling during a global pandemic. With reopening plans still up in the air and September mere weeks away, a dramatic shift is taking place as COVID-19 distance education impact assessments surface and more and more parents find their public voices. 

After a five-hour-long July 9-10 meeting, the harried and pressured Ottawa-Carleton District School Board voted for all students to return to K-12 schools full-time in September 2020. Ottawa’s Chief Medical Officer of Health, Dr. Vera Etches supported full-time resumption and elected trustees were deluged with parent concerns about the possible adverse impact of extending distance learning or hybrid part-time scheduling into the Fall Term.

ReopeningSchoolOttawa

The Ottawa popular media featured the voices of aroused local parents, including working mothers, desperate for a break from home-supervised schooling.  In defending the decision, Board Chair Lynn Scott claimed that the alternative — a hybrid model combining part-time school and remote learning was “never what anybody wanted.”  The coterminous Ottawa Catholic Separate School Board, reading the same signals, followed suit. 

Listening to the vocal Ottawa parents demanding a return to full-time school was reminiscent of the public outcry sparked by news anchor Howard Beale in that memorable scene from the classic 1975 feature film, Network, “I’m as mad as hell, and not going to take it anymore.”

Such parental concerns and frustrations, mostly expressed in more modest and composed forms, are popping-up from province-to-province across Canada. Alberta parent activist and family physician Dr. Nhung Tran-Davies described remote learning supervised by parents as “a failure of pandemic proportions” and urged school districts to restore in-person teaching for the children’s sake.

A parent uprising moved the needle in Nova Scotia. Halifax School Advisory Council Chair Claire Bilek spoke for many on July 9, 2020  when she called upon the Nova Scotia Education Minister and his Department to come up with some plan, or any plan, for the resumption of regular schooling in a matter of weeks.  A newly-formed parent group including Halifax child psychologist Erica Baker issued an open letter posing questions that required immediate answers and Nova Scotia Education Minister Zach Churchill was compelled to announce that the province was committed to achieving “100 % capacity” by September 2020.     

Advocates for a safe and responsible approach to reopening schools can look to British Columbia for some home-grown lessons.  Reopening school on June 1, albeit on a voluntary basis, brought some 200,000 students safely back to the classroom, with the blessing of Dr. Bonnie Henry, Chief Medical Officer of Health, and Teri Mooring, President of the British Columbia Teachers’ Federation. That “trial run” was executed with relatively few adverse health experiences and produced important information and feedback to aid in preparation for the 2020-21 school year. The goal is to have even more students in class in September utilizing a five-stage approach, allowing schools to respond quickly in the event of a second wave. All five stages are supported by strict health and safety guidelines from the provincial health officer, the BC Centre for Disease Control and WorkSafeBC.

Ontario’s initial plans to open schools in September were announced June 19 and were prepared after consulting with health experts, including those at Toronto’s Sick Kids Hospital. The three proposed scenarios were: a full reopening of schools with enhanced health protection measures; a full schedule of distance learning classes; or a hybrid plan, where students would attend in-person school part-time, possibly two days a week, and receive online instruction for the balance of the time. A Sick Kids report, released June 17, provided the rationale, making the case that reopening was essential to relieve the mental health strains and could be accomplished without unduly risking the physical health of children.  The Toronto pediatric experts recommended rigorous hand hygiene and regular screening, but not strict physical distancing or the wearing of masks.  

Suspending school for three months as a lead in to the summer is having harmful effects on the coronavirus generation. We are beginning to take stock of the full impact in terms of student learning loss. Students surveyed June 1-8 by the Upper Canada District School Board in Brockville, Ontario, confirmed that a majority of high schoolers struggled with at home learning and were clearly shortchanged in their education. As most provinces struggle to make a decision on a definitive back-to-school plan, health experts are coming forward to support the Sick Kids report warning about the mental health risks of keeping kids out of the classroom.

Mädchen zappt gelangweilt mit dem Fernbedienung

Without the routine and social connection that school brings, many kids and teens have reported feeling sad, stressed and anxious since the end of in-person classes in mid-March.  Dr. Kiran Pure, a clinical psychologist in Dartmouth, N.S., reports that, even after restrictions have relaxed, her small team of psychologists is still working “basically non-stop and it’s been a lot of mental health support.” She’s been struck by the intensity of the mental health challenges some kids are experiencing, especially those with existing conditions. Her recommendation: Getting students at risk back to school in September is becoming an urgent necessity. 

Bringing students back in September is a hot button issue for educators and, especially so for classroom teachers on the front lines. Drawing comparisons between teachers and other “essential workers” labouring outside their homes throughout the pandemic rankles teachers. Today’s teachers pride themselves on being professionals more like doctors or dentists than essential workers in the child care, food services, delivery, and restaurant fields, many of whom are already back at work. Many educators, speaking freely on social media, are fearful and angry, especially when politicians advocate bringing back schools to help kick-start the stalled economy. 

Medical science will not likely provide a risk-free option, especially now that we have received conflicting advice from respected pediatricians and epidemiologists. Some well-intentioned health professional prescriptions, such as that of Amy Greer, Nisha Thampi and Ashleigh Tuite, apply sound clinical lessons, but may set benchmarks rendering the September resumption of school next-to-impossible. 

Fears and anxieties still run high because the COVID-19 pandemic is horrible and health protection is everyone’s priority.  Finding the right balance and developing a safe and broadly acceptable school resumption plan is fraught with challenges and potential complications. With the curve flattened and infection rates minimal, it is time to get students back to in-person schooling, particularly K-8 students who require daily adult supervision.

Why are increasing numbers of parents calling for the return of full-time, in-person schooling? Who should be making the call on the resumption of school in September 2020?  Where do education ministers and policy advisors turn when public health officials and medical researchers are not fully aligned?  How important is the resumption of school to the full restoration of essential services and a productive economy?  Most importantly, do students, parents and taxpayers have a right to expect a much more effective model of educational delivery in the upcoming 2020-21 school year?  

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Major snow storms raise public anxieties and have given rise to a relatively new phenomenon known as “Snowpocalypse” or “Snowmageddon.” It’s now a widely-used term referring to the sensationalist reaction of popular news stations to the approach of a snow storm, coupling “snow” with the mythical doom and gloom of a 21st century “Armageddon.” Whether the public hype associated with such language feeds the ‘crowd psychology’ contributing to the closing of schools is a hot topic worthy of investigation.

SnowDayVancouverThe term “Snowcopalypse” was first used in media reports in Seattle and the Pacific Northwest to refer to a snowstorm in December of 2008. The Canadian press and social media began using the two terms interchangeably to describe a snowstorm in January of 2009. It popped up in a 2008 children’s book entitled Winter Blast and written by Chris Wright who used “snowmageddon” in the storyline of his book.  Today it is almost routinely used interchangeably with “snowmageddon” conjuring up fears before, during, and after a storm hits.

Twice during the month of February 2019 the popular press and social media lit up with sensational, over-the-top, and hilarious reports appropriating the terms and bearing scary news headlines such as Polar Vortex Storm and the hashtag #Snowmageddon2019 It came in two distinct waves with the arrival of a “Polar Vortex” (February 4-7, 2019) bringing frigid cold to large swaths of central Canada and the United States Mid-West and then a full-blown “Snowmageddon” from February 10 to 13 coming in a storm blast from the Pacific Coast to the the Atlantic provinces.

The peak of “Snowmageddon” hit the Maritimes on Wednesday February 13, 2019 and brought the whole region to a halt, closing every school in all three Maritime provinces. For three days leading up to the storm, regional news reports contained dire warnings of the coming snowstorm as it advanced from central Canada eastward into Quebec and the Maritimes. The region’s leading storm tracking and advisory network, known as the CBC News Storm Centre, pumped out regular reports by their staff meteorologists adding further to the hype surrounding the coming storm event.

Every school district in Nova Scotia, New Brunswick, and Prince Edward Island was on storm alert the day before the event — and all jurisdictions, like clockwork, announced full-system shutdowns. Initial forecasts of snowfalls ranging from 15 to 30 cm ( 6 to 12 inches) were enough to trigger school closure protocols and, as of 6 am on February 13, 2019, school was cancelled in three provinces, impacting some 733 schools, 18,000 teachers, and 235,000 students and families.

The three Maritime provinces have a well-deserved reputation for closing schools with great regularity during the winter months. The pronounced tendency of school authorities to declare “snow days” and shut down entire districts was well documented in two reports issued almost ten years ago, James Gunn’s School Storm Days in Nova Scotia (November 2009) and my own April 2010 AIMS report, School’s Out, Again.  Both studies were prompted by the high incidence of closures in Nova Scotia during 2008-09 when boards shuttered schools for a record number of days, averaging more than 8 days across the province.

Full days of school were being cancelled for anticipated storms, road conditions, and forecasts of freezing rain. Comparing Maritime school districts with comparable jurisdictions outside the region, it was revealed that Nova Scotia, New Brunswick, and Prince Edward Island were all more inclined to close their schools during winter storms. In some cities, such as Calgary and Winnipeg, schools never close and, even in districts like the Quebec Eastern Townships, cancellations averaged fewer than three a year.

Whether school is cancelled depends, to a surprising degree, on where you happen to live in Canada. The most recent snowstorm, starting on February 10 in Vancouver and rolling across the country for three days, provided a stark reminder of how different the responses are to heavy snowfall and storm conditions.

Freak snow storms hitting Vancouver and the B.C. Lower Mainland are a total rarity and the one on February 10 dumped 10 cm of snow and 4.8 mm of rain, enough to cause mass panic, school closures on the South Coast, and massive traffic jams involving cars, mostly equipped with summer tires. In the Prairie West, the storm barely registered and schools everywhere operated as usual through every type of weather condition, including deep freezes of -30 degrees or lower Celsius. Hypothermia and frostbite are two conditions that do warrant special instructions for parents and children.

A big snow dump in Ontario and Quebec, hitting on February 12 and 13, forced education authorities to either close schools or suspend student busing and leaving student attendance up to “parent’s discretion.”  Canada’s biggest school system, the Toronto District School Board, closed its schools when 7 cm of snow and 18 mm of rain fell on February 12 and that shutdown was only the third time (1996, 2011, and 2019) in two decades. A heavy storm bearing 30 cm of snow and rain forced Ottawa public schools to be closed that day for the fist time in 23 years. Quebec school districts in and around Montreal were buried by two days of 40 cm of snow and rain — and followed suit by closing their schools.

In spite of all the advance media hype, ‘Snowcopalypse 2019,’ never delivered the forecasted snowfall in New Brunswick, Nova Scotia or Prince Edward Island. Meteorologists employed by CBC News and CTV Atlantic projected heavy snowfalls of 15 to 40 cm across the region, issuing storm warnings, and predicting hazardous road conditions. The public, and especially children, were warned to stay home and off the roads.  A featured CBC TV News report, originating in New Brunswick, aired on the eve of the storm seeking to demonstrate how effective and systematic school managers were in executing full system shutdowns.

School superintendents, acting on the advice of school transportation managers, acted almost in unison on February 13 in shutting down all schools, urban and rural, in all parts of the region. When the fast-moving storm passed, the snowfall and rain totals fell far short of the projections. Moncton Airport, according to Environment Canada, did register 26 cm of snow and 22 mm of rain, leaving 14 cm on the ground, Some 20 cm of snow also fell on Prince Edward Island, as registered at Charlottetown.

The latest Snowcopalypse proved to be a paper tiger in Halifax and much of Nova Scotia, Halifax Airport got 21 cm of snow and 22.4 mm of rain, leaving just 7 cm of snow on the ground. That was about one-third of the totals recorded on February 13, 2017, when all schools were closed in Halifax and elsewhere. Closing the schools left the streets and access highways nearly abandoned and an eerie quiet descended upon the Halifax downtown.  By the next morning, the sun was beaming and the streets remarkably clear.

Are public fears of Snowcopalypse grossly exaggerated and, if so, is it the work of the popular press or over-zealous social media commentators?  To what extent do the radically different responses to winter storms and frigid temperatures reflect regional and or cultural differences? Is the proclivity to shut down all schools an indicator of more fundamental differences in public attitudes toward the value families place on school attendance and student learning?   

 

 

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School leaders responding to crises are subject to incredible scrutiny, not to mention second guessing.  The most recent example is the full-blown crisis that exploded at Dalhousie University in mid-December 2014 over the misogynistic Facebook posts of the infamous “DDS 2015 Gentlemen.”  That group of 13 fourth-year dentistry students, on a Facebook page established in 2011, degraded women, in post after disgusting post, including the male students’ female peers.

DalDentalCartoonWhat began as a Dalhousie Student Discipline case grew into a monster threatening the university’s cherished reputation.  Since a fateful Media Conference on December 18, 2014, the school’s handling of the scandal became the radioactive issue. Dalhousie University’s president, Richard Florizone, first proposed “Restorative Justice” as the answer, then backtracked in the face of a petition calling for expulsion signed by over 50,000 concerned citizens.

The Dental School Crisis dragged on for weeks and attracted widespread public concern. Three weeks after the initial announcement, the President announced that the 13 students would have their clinical privileges suspended. When the Restorative Justice process began to unravel, the President began to sound tougher, insisting that there would be “consequences” for the alleged miscreants. How it will end is anyone’s guess, but the issue still festers and the damage has been done.

Veteran school leaders all have “war stories” like this to tell and yet they remain silent in observing crises like this spinning out-of-control.  For most  battle tested leaders, the inner voice says, “There but for the grace of God.”  For others, it’s just a reminder that being “tested by fire” is the rite of passage for all school leaders, at some point in their career.  One of Canada’s wisest law professors, former university president Wayne MacKay, did venture some gentle early advice, tempered by his trademark sensitivity. Surviving a few crises of my own has rendered me more cerebral, less definitive, and more conflicted than usual.

At times like this, where might a school leader turn? My personal experiences, in two decades of senior education leadership roles, taught me three things — take charge, seek professional advice, and keep the lawyers at bay. Crises are extraordinary events and they call for some decisiveness as well as roll-up-the sleeves, informed, effective decision-making. What you say and do matters –and mistakes are rarely forgiven. You are also foolhardy if you simply take matters into your own hands and do not seek the advice of so-called “crisis management” professionals.

My “crisis management” confidante was Dr. Allan Bonner and he saved me from disaster more than once. After being trained by Allan in Toronto in the Spring of 1997, my eyes were opened and I was much more attuned to the potential for “incidents” to become “crises.”

“A crisis is a turning point for better or worse,” says Bonner.  “A crisis is a rapidly moving and changing event that taxes your response capabilities to their limits. You will need all the assets, people and skills you have and will need to procure new assets and skills very quickly.”

“Crisis management” is critical to solving school problems, and also to protecting your most valuable asset – the institution’s reputation.  If you fumble the ball, the media, board members, faculty, students and all stakeholders start to “question whether the underpinnings of ‘the system’ work. In a crisis, the system includes your approaches, policies and procedures, laws, ethics, codes of conduct and more.”

“Take the panic out of a crisis!” is one of Bonner’s favourite statements. Sexual harrassment, criminal charges, wrongful dismissal and media investigations are issues that can generate crises in schools.  If you do not know what a SOCKO is, be prepared to answer the same questions over and over again.  You also learn to re-gain control of the situation, buy some time, get to the bottom of the matter, and anticipate the unexpected.  Most importantly, take effective action in hours to nip a crisis in the bud before it expands.

Crises are, by their very nature, challenging to resolve, but they can be made worse by leadership lapses and mis-steps. While crises do not repeat themselves, you can learn from others tested by fire and those who make a profession of extricating school leaders out of periodic hot water. Just when you think you have it mastered, another crocodile in the education lagoon takes a snap at you.

Why do School Incidents become full-blown crises?  What can be learned from the handling of the Dalhousie Dental School crisis, the Saint Mary’s University ‘Rape Chant’ scandal, and the fumbling of the Rehteah Parsons case? What’s the best place to turn for guidance — your personal conscience, past experience, or the wisdom of others?

 

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